Shipping
1. USA, Canada, UK, Europe, and Australia: shipping takes 5-20 days to arrive
2. After the order has been paid, the warehouse needs 1-3 days to process your order. You will receive a notification once your order has been shipped.
3. In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
4. Skiller Shop will ensure that each customer receives the package If the package is delayed, lost or detained, you can contact customer service to resend it
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FAQS:
When Will I Receive My Order?
Your Estimated Delivery Date will be given during checkout and is based on the products selected, shipping address, and shipping method.
Based on the experience of many of our customers, delivery to most physical addresses occurs within 5 to 25 business days. Business days are Monday to Friday.
Do You Charge Tax?
We do not charge tax. However, local customs may impose taxes upon arrival. The carrier will usually pay these fees on your behalf and collect them from you at the time of delivery.
How Can I Track My Shipment?
You can view the status of your shipment by visiting our Track Order page or by using the communication received via email. Please note, it may take up to a week for a carrier to scan your order into the tracking system.
Can I change My Shipping Information?
You can change your shipping information at any time before it enters the shipping process.
Please contact our customer service as soon as possible if you would like to change your shipping information.
We cannot change your shipping information in any way after it has entered our shipping process.
To ensure timely delivery of your parcel, please provide accurate shipping address and contact information when placing your order.
What If I Never Received My Order?
If your order does not arrive as expected., it may have been lost in transit. You can contact our customer service to have the package resent for you.
But before contacting our customer service, please inquire with your family or neighbors if they have received the package on your behalf, or check with the local carrier if the package has been delivered.
Can I Return Or Exchange An Item?
If you are not 100% satisfied with your purchase, you may return your item to us within 30 days of receiving the parcel to receive a full refund or exchange for a new item.
Please feel free to contact us first and ship the item to the correct address in marketable condition.
(We only accept returned jerseys without customized badges, names, or numbers)
Can I Ship My Item As A Gift?
Yes! You can note in the remarks when placing your order that it is a gift, and we also offer printing services for birthday cards (click on the birthday card on the product page). At this time, we do not offer gift wrapping.
How To Contact Our Customer Service?
Please contact us through online chat during business hours, and please reach out to our customer service via email or WhatsApp during non-business hours to receive a faster reply.
Our working hours are 20:00-5:00 (Eastern Time) every day.
contact@skillershop.com
